At Mamas & Papas, we are committed to protecting your personal information. We have published this data protection guide to ensure that you are fully aware of how and why we collect information from you and to whom such information is disclosed.
There are a number of occasions on which personal data may be collected from you. These include;
Depending on how and for what purpose we are collecting personal data from you, this will include one or more of the following items;
You must ensure all personal data you provide to us is true and accurate when provided. You agree not to impersonate any other person or to use a false name or personal details which you are not authorised to use.
We and, where applicable, other companies in the Mamas & Papas group, use the personal data you provide us with for the following purposes;
In order to fulfil the purposes set out above, we may disclose your personal data to the following third parties;
We will only disclose such personal data to any third party as is necessary to enable them to carry out the function or purpose for which it is disclosed. For example, we will only disclose such personal data to a carrier as is necessary to enable them to deliver or collect your product.
Except for other companies in the Mamas & Papas group, we do not sell or otherwise disclose any personal data to any third party so that they can send you their marketing material.
By providing us with your personal information you consent to our processing your personal data for the above purposes. You also consent to our transferring your information to countries or jurisdictions which do not provide the same level of data protection as the UK, if necessary, for the above purposes. If we do make such a transfer, we will, if appropriate, put a contract in place to ensure your information is protected.
The personal information you are required to provide when you register should be true and accurate at the time of completion. You agree not to impersonate any other person or to use a false name or personal details which you are not authorised to use.
We take a range of appropriate technical and organisational measures which are intended to prevent unauthorised or unlawful processing of personal data and accidental loss or destruction of, or damage to, personal data. The following are only examples of the various steps we take to protect your personal data.
When you pay for your order online, we work with a reputable third party payment gateway Cybersource. Cybersource uses internet standard encryption technology, Secure Socket Layer (SSL), which encodes your credit card details before it is sent. Furthermore, as required by the UK Data Protection Acts of 1984 and 1998 and the Privacy and Electronic Communications (EU Directive) Regulations 2003 we follow strict procedures in the storage and disclosure of information, which you have provided to us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose personal data to you.
We require all third parties to whom any personal data is disclosed to keep it secure, treat it as confidential information and only use it for the purpose of providing their services and to fully comply with all applicable provisions of the Data Protection Act 1998.
Your personal data may be stored, used and otherwise processed within the UK and/or any other country(ies) of the European Economic Area (EEA). EEA countries are all member states of the European Union together with Norway, Iceland and Liechtenstein.
We and other companies in the Mamas & Papas group may also store, use or otherwise process personal data outside the EEA. Data protection laws may not be as strong outside the EEA as they are in the EEA. Personal data will not be transferred to a country outside the EEA unless (1) the country to which it is transferred is one which the European Commission considers to provide an adequate level of data protection or (2) the personal data is transferred to a United States company which has signed up to the Privacy Shield scheme or (3) the personal data is transferred to a company which is required by our contract with them only to deal with the data in accordance with our instructions and to maintain appropriate security to protect the personal data which we are satisfied they have.
Our mail server is located in the UK. E-mail addresses, names and postal information are processed through this server. The third party who handles this processing has entered into a contract with us which meets the above requirements.
Credit card payments are processed by a separate company in the United States of America. This company has also entered into a contract with us which meets the above requirements.
When you create a shopping account while ordering online, you will be given the option of receiving information from Mamas & Papas online, by post, e-mail or, when available, via SMS, about products, promotions, special offers and other details which we feel may be of interest to you. In the event that you do not wish to receive such information, please ensure that you do not tick the appropriate box as you go through the registration process.
If you do not wish to receive further marketing information from us or other Mamas & Papas group companies such as details of new products, promotions and special offers from us, please sign in to the My Account page on our website and change you communication preferences, call our Customer Services team on 0345 268 2000, or send an email to [email protected] If you unsubscribe from email communications, it may take up to fourteen working days for this to take effect.
You are generally entitled to ask us what personal data of yours is being held or processed by us, for what purpose and to whom it may be or has been disclosed. We will charge a fee to respond to such a request. We promise to respond to your request within 40 days of receiving your written request and fee. In certain limited circumstances as permitted by the Data Protection Act 1998, we are entitled to refuse your request.
If you believe that any of your personal data which we are processing is inaccurate or incorrect please contact us immediately.
If you wish to contact us for any of the above reasons, please e-mail us at [email protected] or write to us at Customer Services, Data Requests, Mamas & Papas (Retail) Ltd, Colne Bridge Road, Huddersfield HD5 0RH.
E-mailing a friend enables you to easily notify your friends or family members about a product or service which may be of interest to them. We do not retain e-mail addresses provided by you when using this service.
Until you opt-out to communications from Mamas & Papas, you are consenting to the collection, processing and potential communication from other companies in the Mamas & Papas group.
©Mamas & Papas (Retail) Ltd